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Capacity Planning

What We Can Offer.
There are a number of ways which we can help your business in this market-place, and make significant impact without necessarily involving large programmes of change. The following are examples of discrete pieces of work we have performed with clients before. The vast majority of these can be completed either in isolation or leveraging off other initiatives:

¤ Tactical Review & Quick Win Analysis, a short piece of work assessing the current effectiveness of any existing capacity planning / forecasting capabilities, recommending ways in which this can be improved to increase customer service without the need for huge capital expenditure

¤ Operational Capacity Planning, for new call centre operations or existing operations with significantly changing operational models, a capacity planning exercise can be conducted to provide a reasonably accurate estimate for personnel requirements in the absence of any available historical data

¤ Vendor Selection, where our clients need help selecting a supplier as part of their overall implementation. Based on our extensive knowledge and use of the products in the market-place, we can help perform a quick and effective procurement process of the product which best suits your requirements.

There are obviously many other ways we can help our clients in this area, but these are the most commonly used. If you are interested in obtaining more information, please contact us.

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